New Arrivals
 |
HotFoot Shoes Frequently Asked Questions |
To order from the Gripfast or Tredair or TUK catalogues
use the links bellow.
|
The Gripfast/Tredair/TUK catalogues are current.
If its not in the current catalogues its probly not made anymore. We may
have some older styles so feel free to ask. Also check the sales pages
for older styles. There is no online Dr Martens catalogue that we know of. Sorry we can't send out paper catalogues. |
Back to Top
Here are some size conversion charts and a size tool.
|
|
Back to Top
Here is some info on shipping
| United States orders are tracked and sent by UPS. They arrive in about 5-7 days. UPS nor the post office deliver on week-ends. Abroad orders are sent Global Express Priority Mail and arrive in about 8 to 10 days and time will differ by country. Import taxes, duties ect. imposed by your country, you are responsible for and we don't know in advance what they might be. Other than USA we ship to the following countries |
Back to Top
Free shipping info
| Free shipping applies to Regular USA UPS or USPS
shipping. It does not include foreign or express shipping. Not all shoes have the free shipping offer |
Holiday Shipping Info
| All orders are sent by UPS unless they are to be
delivered to a PO Box or APO or foreign address, in that case they are
sent USA postal During the holidays shipping can overwhelm carriers so please be patient Please allow for an extra day or two Normal shipping nor express shipping is delivered on Saturday or Sunday. For example, if an order was placed with 2-day shipping on Friday, it would arrive Monday, not Saturday. Weekend deliveries are possible but can be expensive. Please call for price and info. Orders made after 2pm PST on Friday are shipped the following Monday During the holidays expedited shipping may arrive a day late as carriers become overwhelmed and are not delivered on the weekends |
Return Policy
| Exchanges or refunds on new
and unworn shoes about 30 days from the time
you receive your shoes (If its a gift or xmas present, just send the shoes back as soon as possible) Test your shoes out at home on the carpet to avoid getting them dirty. On exchanges or refunds, you will pay for the shipping to us. We will pay to ship it back to you if it is an exchange. Send your shoes back in the original box and with a note inside explaining whether you want a refund or an exchange. Please include your name and what shoes and size you would like. Shipping is not refundable. We will not accept footware from another store On some items like shoe polish or clothing, no exchange or refund can be done. Refunds are processed within 30 days. |
Back to Top
Dr Martens Gripfast Tredair TUK warranties
Back to Top
Shoe Care Products
| NEUTRAL/ CLEAR POLISH: Works good on non-suede leathers
and is especially good for multicolored shoes. MINK OIL: This is good for waterproofing and protecting most and kind of leather except suede. Moisturizes leather and softens it. But, applying mink oil to leather will darken the leather temporarily. As time goes by the leather will lighten back up. Allows leather to breathe NEATSFOOT OIL: Has very similar properties and does about as good of a job as mink oil but is easier to apply. Allows leather to breathe HUBBADRS SHOE OIL/ GREASE: For waterproofing non-suede leathers this does the best job. It doesn't really moisturize leather but it each treatment lasts the longest and is its a very effective water proffer. Darkens leather. Grease is harder to apply but lasts longer. Allows leather to breathe some what SNOW SEAL: Excellent for snow pack boots. Being a bees wax, Snow Seal completely seals up the pours in leather. Works alot like putting a plastic bag over your shoe. Doesn't allow leather to breathe WATERPROOFING SPRAYS: For suede leather, or most any leather, this is the best choice. Some sprays contain silicone and work better but will dissolve the dyes in colored shoes. Make sure you read the label to make sure is says "color safe". If its applied to clean leather, it works good helping to keep shoes cleaner longer. Silicone will darken leather permanently but will allow leather to breathe |
Back to Top
Privacy Security and junk mail
| We at HotFoot Shoes are firm believers in an individual's right to personal privacy. The information you supply is not sold, passed along to a third party, bartered for or redistributed in any way. It is kept here at our store in a file for store records and book keeping. We do not sell your e-mail address or phone number to advertisers.Your order is rung-up right here at our store so there is no third party to worry about. Your order is sent to us SSL encrypted so your information can't be seen by others. You can see the secure server by looking at the lock at the bottom of the ordering screens.Your information is not sold or passed to another party. We don't send out junk e-mail to you either. For accounting purposes, your info is stored and never sees the light of day. |
Back to Top
How your order is dealt with
| Once we receive your order, over a secure connection, you will get an e-mail letting you know that we received it. Then upon credit card approval we will e-mail or call you telling you that your order was send. If there is a problem with your order then we will contact you as well. On any order we receive your card is not billed until we send the shoes out to you. |
Back to Top
Types of payments we take
| We take Visa or MasterCard or Money Orders No C.O.D's no
personal checks Send money orders to Web Orders 708 Mangrove Ave Chico CA, 95926- Please include your name and phone number with the money order so we know who you are. Your purchase will be kept on hold 5 days or so until the money order arrives. |
Back to Top
Shoe Histories
| Dr. Marten History: Invented by in Germany by an orthopedist, Dr. Klaus Martens, Dr. Martens were a comfort shoe for ladies first. Then in 1960 Dr. Martens were produced for the first time in Northamptonshire, England, their home ever since. Still a family owned business and made in one factory, Dr. Martens have since remained at the center of British street style and youth culture. Until just recently Dr. Klaus Martens knew every one of his employees on a first name basis. Today, there are hundreds of styles of Dr. Martens which are sold all over the world for their stylish designs and unique air-cushioned soles. The Gripfast History: Manufactured by White & Co. a family business established over 100 years ago (1890). The Gripfast range represents the best of British work, police and military footwear.Good Year Welted construction. Made on an original UK Army last. 22mm Commando Double Sole reinforced boot sole with screws. Full grain leather uppers The Tredair History: Made by the White & CO shoe company (established 1890) these shoes offer an innovative concept in which foam is injected inside the sole then expanding to take on the soles comfortable shape. Not a moldable sole but an already molded sole that fits the contours of the foot making these uniquely British fashion shoes comfortable and stylish. TUK History: The T.U.K. shoe is an authentic product designed and manufactured in England. Their long history in street fashion provided you with an assurance of innovative design and quality craftsmanship. |
Use this form to ask a question if you don't see it listed on this page
|
?
|
